Box Office and Visitor Experience Coordinator

Salary range: £29,605 - 33,966 Closing date: 10 June 2024 Download the job pack

Be a part of something extraordinary...

Welcoming and inclusive working environment.

The Fitzwilliam Museum is being transformed. Last year we welcomed a new Senior Leadership Team, and are playing a leading role in a new University Strategic Research Initiative on Collections, Connections and Communities, making this an exciting and busy time to be joining the Museum.

As the principal museum of the University of Cambridge and one of the largest cultural venues in the region, the Fitzwilliam aims to be a crucial bridge between the University, the city and the rest of the world, with an international reputation for extraordinary research, world class exhibitions, sector-leading public engagement and over half a million artefacts and works of art spanning centuries and cultures. The Fitzwilliam workforce comprises approximately 200 members of staff and over 100 volunteers. The Fitzwilliam is the lead for the University of Cambridge Museums (UCM) partnership, bringing together all eight museums and the Botanic Garden.

In line with the Fitzwilliam Museum Mission adopted in December 2019, the Museum is committed to developing its work and reputation as a great public asset and an extraordinary research institution and scholarly resource within the University, the region and the world. Through engaging powerfully with as wide a public as possible, producing and presenting interdisciplinary research of the highest quality around its collections, the Museum is entering a new era.

The Box Office and Visitor Experience Coordinator will oversee daily operations to ensure the efficient running of all box office and ticketing functions at the Fitzwilliam
Museum. They will maintain consistently high levels of customer service, maximising the capabilities of the CRM software to enhance our visitors’ experience, achieve varied
commercial objectives and provide a vital resource and support for all relevant colleagues and departments across the museum.

They will work closely with other Visitor Experience Coordinators to manage the day-to-day operational requirements of the Visitor Experience Department, including daily rostering, annual leave, sickness and performance management, and events support.