Accessibility and facilities

Lift

We have a lift providing access to all floors and facilities - this is located inside our Courtyard Entrance. Access to our ground floor galleries is step free and accessible toilets and baby-changing facilities are located at both entrances.

For any additional queries ahead of your visit, please contact our Enquiries team: Tel: 01223 332900 or email enquiries@fitzmuseum.cam.ac.uk

Accessibilty

The Fitzwilliam Museum has worked with AccessAble to create an accessibilty guide, available online or as an app.

Verbal Description and Touch Tours

Led by a member of the Museum's Education department, these 'Making Sense' tours combine the opportunity to touch selected objects on display with visual description. The tours can also include audio description of paintings.

If there are specific objects or paintings that you would like to find out about, this can be discussed when arranging your tour.

Currently, we are unable to offer Touch Tours but please be in contact if you would like to organise a tour with visual description.

To find out more please contact the Outreach and Access Officer: Tel: 01223 764392 or email education@fitzmuseum.cam.ac.uk

Access into and around the Museum

Access to the Museum is via both the Main Entrance and Courtyard Entrance. The Courtyard Entrance provides street-level access suitable for buggies and wheelchair users, and is accessible from the Citi bus stop directly outside the gates to the Museum. The Main Entrance to the Founder's Building is reached by a flight of eighteen stone steps from street level. From this entrance, visitors have either to climb 24 stairs to reach the upper galleries, or descend 16 stairs to reach the lower galleries.

Please note the outdoors Kiosk café, situated on our north lawn in the summer months, is not accessible for wheelchair users.

Wheelchairs

We have wheelchairs available at the Courtyard Entrance for visitors' use. Please book your wheelchair with our Box Office.

Seating

Available in many of the galleries, and portable stools are available at the entrances on request.

Large-Print Labels

To reduce risks for all our visitors, large-print label books have currently been removed from the galleries. An online version of the large-label books will be available soon.

Assistance dogs

Guide dogs, hearing dogs and dogs for the disabled are welcome at the museum.

Lavatories and baby-changing facilities

Located near both entrances on the lower ground floor, including accessible toilets.

Cloakroom facilities

Available at both entrances, open from 10.00 a.m.to 4.50 p.m., Tuesday to Saturday, and 12.00 p.m. to 4.50 p.m. on Sunday. We have self-service lockers which require a £1 coin for operation (returned after use)

Bags larger than 40 x 26 x 15cm should be stored in a locker or carried by your side.

Oversized bags that do not fit in lockers are not permitted in the Museum as they pose a security risk. Other local storage options are Radical Storage and City Square Space.

Due to space limitations and for visitor security and safety, we regret that we are unable to accept the following for storage:

• Suitcases, shopping trolleys or any bags with wheels
• Scooters
• Fold-up bicycles
• Musical instruments

In the interests of security it may be necessary to conduct bag searches.

All items deposited in the cloakrooms or communal umbrella racks are left at the owner's risk and should be collected before leaving the Museum. The Museum reserves the right, at its sole discretion, to vary or alter these conditions without prior notice.