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Frequently asked questions

Booking tickets

Do I need to book a ticket?

We are no longer ticketing for general admission, please just turn up. Booking is required for our exhibitions. Book now for Islanders: The Making of the Mediterranean.

Are tickets free?

Yes, tickets for our exhibitons are free. Save time on arrival and pre-book your ticket for Islanders now.

I am a Friend or Marlay Group Member, do I still need to book a ticket?

Yes, we’re asking all visitors, including Friends and Marlay Group Members, to book a free timed ticket for our exhibitions in advance to save time on arrival.

Can I book a Group Visit?

For groups larger than 15, please contact our Events team

Can I change the date of my booked ticket?

If you're no longer able to make the date and time you booked, please contact us by email at

How do I book a school visit?

For school bookings, please contact our Learning team

What concessions do you offer?

For events, we offer concessionary tickets for over 65s and companions/carers for visitors with disibilities. Free tickets are available for all students and staff at The University of Cambridge and Anglia Ruskin (ARU). To book a free ticket, please email


How do I enter the Museum?

You can enter the Museum via the Founder’s Entrance (step access) or the Courtyard Entrance (step-free access) where you will be greeted by a member of our welcome team. Please have your tickets ready on a phone or printed.

Where can I book an exhibition ticket on the day?

Walk-up tickets can be booked at the Courtyard Entrance (step-free access) on arrival. You may need to wait during busy times. Please note that our waiting area is outside. Book in advance here.

Where can I find information about accessibility?

We provide full details on our accessibility and facilities. If you have any special access requirements, please contact us: or 01223 332900 and we'll be happy to help.

Is photography allowed?

You may take photographs in the Museum other galleries for non-commercial, personal use only. Full details of our photography and filming policy are available.

Will you be giving out maps?

Museum maps are available at both entrances.

Is everything open?

Sometimes we have to close gallery spaces for refurbishment and redisplays. These can be temporary or long-term closures and we encourage you to check our Gallery Closure page before visiting to avoid disappointment.

What events are taking place?

We have a range of exhibition-related talks and events taking place at the Museum, you can view our what’s on programme.

I am a member of the press, where can I find more information about exhibitions?

If you have a media enquiry about exhibitions, or want to request images and footage for use in the press, please contact our Press team.

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