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Frequently asked questions

Booking tickets

Are tickets free?

Yes, tickets are free.

Do I need to book a ticket?

You can save time on arrival by booking in advance. Walk-up tickets are also available - you might need to wait when we are busy.

I am a Friend or Marlay Group Member, do I still need to book a ticket?

Yes, we’re asking all visitors, including Friends and Marlay Group Members, to book a free timed ticket online in advance to save time on arrival.

Can I book a Group Visit?

You can book up to 15 tickets through the booking page. If you would like to book for a group larger than this, please contact our Education team

Can I change the date of my booked ticket?

If you're no longer able to make the date and time you booked, please contact us by email at


How do I enter the Museum?

You can enter the Museum via the Founder’s Entrance (step access) or the Courtyard Entrance (step-free access) where you will be greeted by a member of our welcome team. Please have your tickets ready on a phone or printed.

Please note: 3rd January - 3rd March 2023 the Main Entrance and galleries 1 – 5 will be closed. Entry to the Museum will be available via our Courtyard Entrance only.

Where can I book a ticket on the day?

Walk-up tickets can be booked at the Courtyard Entrance (step-free access) on arrival. You may need to wait during busy times. Please note that our waiting area is outside.

Where can I find information about accessibility?

We provide full details on our accessibility and facilities. If you have any special access requirements, please contact us: or 01223 332900 and we'll be happy to help.

Is photography allowed?

You may take photographs in the Museum other galleries for non-commercial, personal use only. Full details of our photography and filming policy are available.

Will you be giving out maps?

Museum maps are available at both entrances.

Is everything open?

Sometimes we have to close gallery spaces for refurbishment and redisplays. These can be temporary or long-term closures and we encourage you to check our Gallery Closure page before visiting to avoid disappointment.

What events are taking place?

We have a range of exhibition-related talks and events taking place at the Museum, you can view our what’s on programme.

I am a member of the press, where can I find more information about exhibitions?

If you have a media enquiry about exhibitions, or want to request images and footage for use in the press, please contact our Press team.

Health, safety and hygiene

Do I need to wear a mask or face covering?

We encourage all visitors to wear a face covering during your visit unless you are exempt.

What social distancing and hygiene measures do you have in place?

We are continuing to manage visitor numbers through timed tickets. There is hand sanitiser available in key areas, increased cleaning regimes in toilets and other high use areas, and screens in place at all desks. We encourage social distancing where possible.

If I am unwell on the day of my visit, what should I do?

If you or anyone you live with displays symptoms associated with Covid-19 please stay at home until it is safe to visit the Museum.

How long am I allowed to stay in each gallery?

You can visit each gallery room for as long or short a time as you like, within general opening hours.

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