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Visitor Services Assistant Team Leader

Salary range: £20,600-£23,487 pro rata Closing date: 20 May 2022 Download the job pack

Be a part of something extraordinary

Visitor Services Assistant Team Leader (Part-Time, 0.8 FTE, Fixed Term One Year)

£20,600-£23,487 pro rata

Welcoming and inclusive working environment

The Fitzwilliam Museum, Cambridge

The Fitzwilliam Museum is reinventing itself. As the principal museum of the University of Cambridge and one of the largest cultural venues in the region, the Fitzwilliam aims to be a crucial bridge between the University, the city and the rest of the world, with an international reputation for extraordinary research, world class exhibitions, sector-leading public engagement and over half a million objects and works of art spanning centuries and cultures.

Today, the Fitzwilliam is one of the world's leading university museums, committed to collaborative, inclusive and innovative practice, acting as a bridge between the University and its communities. With over 200 staff and 100 volunteers, the Fitzwilliam is the lead partner in the University of Cambridge Museums (UCM) consortium, which brings together all eight University of Cambridge museums and the Botanic Garden.

Role description: this is a crucial role designed to support the Visitor Services Team Leaders in their management of the Front of House team through Front of House presence and administrative assistance. The role holder will support the development and wellbeing of the Front of House team.

The post holder will provide Front of House support by completing regular gallery walk-throughs and responding to calls for support. Attention to detail will be particularly important to ensure the accurate maintenance and updating of staff log sheets and spreadsheets. The role holder will create daily rosters and provide support to the box office.

You will have previous experience in a customer or visitor facing role, have excellent communication skills and the ability to remain calm under pressure.

In return we offer an encouraging and supportive environment, an attractive pension scheme and many employee benefits such as a shopping discounts scheme.

Location: Cambridge. Hours of work: 08:30-17:00 Tuesday, Wednesday, Saturday and 10:30-17:00 Sunday.

For an informal information about the post, please contact Sue Stringer, HR Coordinator, (

Fixed-term: The funds for this post are available for 1 years in the first instance.

The Fitzwilliam Museum wants to better reflect the society and communities we serve, and particularly encourage applications from people from Black, Asian and Ethnic Minority Groups who are currently under-represented in our organisation.

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