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Visitor Services Assistant Team Leader (Fixed Term)

Salary range: £21,630-£24,285 Closing date: 2 October 2022 Download the job pack

The Fitzwilliam Museum is reinventing itself. As the principal museum of the University of Cambridge and one of the largest cultural venues in the region, the Fitzwilliam aims to be a crucial bridge between the University, the city and the rest of the world, with an international reputation for extraordinary research, world class exhibitions, sector-leading public engagement and over half a million objects and works of art spanning centuries and cultures.

Today, the Fitzwilliam is one of the world's leading university museums, committed to collaborative, inclusive and innovative practice, acting as a bridge between the University and its communities. With over 200 staff and 100 volunteers, the Fitzwilliam is the lead partner in the University of Cambridge Museums (UCM) consortium, which brings together all eight University of Cambridge museums and the Botanic Garden.

This is a crucial role designed to support the Visitor Services Team Leaders in their management of the Front of House team through Front of House presence and administrative assistance. The role holder will support the development and wellbeing of the Front of House team.

The post holder will provide Front of House support by completing regular gallery walk-throughs and responding to calls for support. Attention to detail will be particularly important to ensure the accurate maintenance and updating of staff log sheets and spreadsheets. The role holder will create daily rosters and provide support to the box office.

You will have previous experience in a customer or visitor facing role, have excellent communication skills and the ability to remain calm under pressure.

In return we offer an encouraging and supportive environment, an attractive pension scheme and many employee benefits such as a shopping discounts scheme.

Hours of work: 08:30 - 17:00 Tuesday, Wednesday Saturday and 10:30-17:00 on a Sunday, with flexibility to provide occasional cover on other days as required.

For an informal enquiries about the post, please email or for further information about the recruitment process, please contact Sue Stringer, HR Coordinator

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

Fixed-term: The funds for this post are available for 1 years in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.

Interviews will be held Thursday 13th and Friday 14th October. 

Please quote reference DA32962 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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